Terms and Conditions
Last updated: June 2026
- Who we are This store, store.vyncy.com, is operated by VYNCY, Liz Vyncy, Königsallee 27, 40212 Düsseldorf, Germany (VAT ID DE360720212), "we" / "us". By placing an order you agree to these Terms and Conditions.
- Our products We sell digital products only — downloadable files such as guides, workbooks, and printables. No physical goods are shipped. After purchase, your files are made available for immediate download and/or access.
- Eligibility By ordering you confirm that you are at least 18 years old, or that you have the consent of a parent or guardian, and that the information you provide is accurate and complete.
- Prices and payment All prices are shown in the currency Shopify displays at checkout, based on your location, and include any value-added tax (VAT) applicable to your purchase. VAT is charged where required by law based on your location; no EU VAT is charged on sales to customers outside the EU. Payment is taken at checkout through our payment providers. The contract is concluded when we confirm your order by email.
- Delivery of digital products Access to or download of your purchase is provided immediately after successful payment, by on-screen link and/or email. It is your responsibility to provide a correct email address and to download your files; we recommend saving them promptly.
- Right of withdrawal for digital content (important) Our products are digital content supplied without a physical medium. At checkout you expressly consent to immediate provision of the content and acknowledge that, by doing so, you lose your statutory right of withdrawal (cancellation) once provision has begun (§ 356 (5) BGB for EU consumers; equivalent rules for UK consumers). Accordingly, purchases are final once access or download has been provided. See our Refund Policy for the limited exceptions.
- Licence and acceptable use On purchase you receive a personal, non-transferable, non-exclusive licence to use the digital product for your own private, non-commercial use. You may not copy, share, resell, redistribute, sublicense, or publish the files, in whole or in part, and you may not remove any notices. All intellectual property remains with VYNCY.
- Availability and changes We may change, limit, or discontinue any product, and change prices, at any time. Changes do not affect orders already confirmed.
- Accuracy We make every effort to describe products accurately, but do not warrant that all content is free of error. Screen colours and previews may vary by device.
- Liability We provide our products with reasonable care. To the extent permitted by law, we are not liable for indirect or consequential loss. Nothing in these Terms limits liability that cannot be limited by law, including liability for intent or gross negligence, or for injury to life, body, or health. These Terms do not affect the mandatory consumer-protection rights of your country of residence.
- Governing law and jurisdiction These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Where permitted, the place of jurisdiction is Düsseldorf. If you are a consumer, you also keep the mandatory protections of the country in which you live.
- Consumer dispute resolution We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).
- Contact VYNCY, Liz Vyncy, Königsallee 27, 40212 Düsseldorf, Germany — support@vyncy.com.
